What broadband services do you offer?
We offer a range of services for home office and business use. All our broadband services are provided with static IP addresses. Our Broadband Max services are designed for home users, small businesses or home office users. Our Office broadband and SDSL services products are ideal for larger businesses that regularly utilise technologies such as Video-conferencing and Virtual Private Networking
How do I know what line speeds I will get?
We'll test your line and give you an indication of the download speed that it will support based on an estimate of line length before we process your order. Due to line quality issues which only become apparent once your service is activated, the maximum speed may be below the original indication provided prior to ordering.
During the first ten days of service your line will fluctuate and you may get intermittent connection issues as it is tested to determine the fastest speed that it will support. You are more likely to stabilise at a higher speed if you leave your router on continuously or connect to the broadband service as much as possible. We recommend connecting your ADSL router to a Master Socket (where available) to maximise performance and stability
How long does it take for a new order to be completed and for the service to be available?
We expect to be able to deliver your service within six working days.
How much will it cost to upgrade to another UKBroadbandZone broadband service?
You can re-grade your service free t any other ADSL service. Your monthly subscription charge will change to reflect the new service. Re-grade to SDSL will incur a setup fee depending on service
What is the minimum contract length for your broadband services?
There is a minimum contract length of 12 months for our ADSL broadband services and SDSL broadband services
What does my monthly download usage include?
Your download usage is measured against what you download from the Internet. It is important to note that this is not just storing a file or document from a Web site but also covers activity such as, watching videos on Web sites and listening to radio stations over the Internet. The list below is a guide to activity that is classed as a download and will be counted towards your usage allowance.
- General Internet browsing
- Receiving and reading e-mails
- Downloading files
- Listening to Online radio stations
- Online Gaming
- Watching videos and TV programmes on sites such as YouTube or BBC’s iPlayer
Please note that anything you upload does not affect your monthly download usage allowance.